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FAQs
How do I contact Shutterstock customer service? ›
Simply contact customer service online or call 866-663-3954 and explain your problem to a member of Shutterstock's support staff.
How do I email Shutterstock complaint? ›Feel free to use the “Was this Article Helpful” buttons at the bottom of each article, or send us an email at submit@shutterstock.com with “Contributor Support Center” in the subject line.
How do you become a contributor on Shutterstock? ›To become an active Shutterstock contributor, you need to submit several photos, jpegs, eps illustrations, or a few video clips for your first submission that meet our submission criteria. The content you submit will be reviewed by our expert team of reviewers.
How do I get my money back from Shutterstock? ›Therefore, Shutterstock refunds policy is that "Except when required by law, Shutterstock shall be under no obligation to issue refunds". Please reach out to your Account Representative should you wish to discuss our refund policy further.
How do I stop my Shutterstock from charging me? ›An annual subscription plan that was paid for upfront at the time of purchase can be stopped at any time by simply clicking on “Cancel plan.” This will ensure that this subscription will not automatically renew at the end of the 12-month commitment and you will not be billed for another year of service when the current ...
Why Shutterstock rejected photos? ›Obvious imperfections can lead to the rejection of a, otherwise, great photo. “It is very important that your image is clear, sharp, and free of noise caused by high ISO,” Shutterstock contributor Marentze explains.
Why is Shutterstock charging me? ›Automated renewal and billing
The most common reason you may be surprised by a charge from STK*Shutterstock comes from the fact that our subscription plans are designed to renew and rebill automatically at the end of each month. On-demand packs are designed to automatically refill upon depletion.
Shutterstock is headquartered in New York.
Which photos sell best on Shutterstock? ›Some of the most popular categories of images sold by Shutterstock include:
- Travel and tourism.
- Food and drink.
- Lifestyle and fashion.
- Nature and landscapes.
- Health and wellness.
- Sports and Fitness.
- Education and learning.
- Animals and wildlife.
Jun 28, 2018
Get paid. Once you have accrued at least $25 from licensing your work on Shutterstock, you are ready to collect your earnings! In order to receive payment, you must have a completed tax form on file and select an electronic payment provider--chose from PayPal, Skrill or Payoneer.
Why am I getting charged from Shutterstock? ›
Automated renewal and billing
The most common reason you may be surprised by a charge from STK*Shutterstock comes from the fact that our subscription plans are designed to renew and rebill automatically at the end of each month. On-demand packs are designed to automatically refill upon depletion.
Clicking on Billing will enable you to manage your payment methods and billing address.
- To add a payment method, select Add a Payment Method.
- To set a default payment method, open your payment option and select Make default payment method. ...
- To delete a payment method, open your payment option and select Delete.
Oct 19, 2023
Shutterstock, Inc. is an American provider of stock photography, stock footage, stock music, and editing tools; it is headquartered in New York.
Why can't i cancel Shutterstock? ›Accounts with active plans cannot be closed until your active plan has been canceled and the term of the original commitment has expired. Please contact us if you require assistance with your current plan. Accounts with no downloading history will have all personal data removed from our system.