Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (2024)

Is Surface Pen tip not working? Apply these fixes to resolve it

by Milan Stanojevic

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Milan Stanojevic

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Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more

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Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (2)

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  • Many Surface owners reported that sometimes their Pen tip doesn't work.
  • You can check the battery of the Pen or reinstall the driver.
  • This guide has many other solutions that will help you resolve the problem.

Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (3)

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Microsoft Surface is a great device, but many users reported that their Surface Pen tip isn’t working. Surprisingly, the eraser works fine, but the pen won’t write or work. This can be a big problem, but there’s a way to fix this issue.

Surface Pen issues can cause many problems, and speaking of Surface Pen, here are some common issues that users reported:

  • Surface Pen driver error – This issue can occur if your driver is outdated or corrupted. Reinstall or update your drivers, and the case should be resolved.
  • Surface Pen no light – If the LED won’t light up on your Surface Pen, it’s somewhat likely that your battery is empty, so you’ll need to replace it.
  • Surface Pro 4 pen not writing, but buttons work – This problem can occur due to your battery, so be sure it’s working correctly.
  • Surface Pen tip doesn’t work, won’t write – If you encounter any of these issues, try some of our solutions and check if that helps.

Why is my Surface Pen tip not working?

  • The battery of the Surface Pen is dead or faulty.
  • You haven’t paired the Surface Pen to your Surface Pro.
  • There is a pending Windows update available that you haven’t installed.
  • You are using an incompatible app to use the Surface Pen.
  • The Surface Pen itself is faulty.
  • Another stylus or pen is connected to your PC and conflicts with the Surface Pen.

How do I fix the Surface Pen tip if it’s not working?

  1. Check the battery
  2. Install the latest updates, drivers, and firmware
  3. Remove and pair your pen again
  4. Disable the pen in Device Manager
  5. Reinstall the pen driver
  6. Perform a hard reset
  7. Make sure that other devices aren’t interfering with your touchscreen
  8. Run the troubleshooter
  9. Replace the Surface pen tip

1. Check the battery

Several users reported that the Surface pen tip is not working for them at all. The pen pairs with the Surface, but it’s unable to write.

A drained battery usually causes this, and to fix the problem, replace the AAAA battery with a new one, and the issue should be resolved.

Another method you can use is to unscrew the pen, just enough to cut power to it. Now wait a few seconds and screw the pen to power it up.

This method might work for some users, so you might want to try it out. In addition to replacing the battery, be sure to check if your battery isn’t inserted upside down.

Several users reported that their battery wasn’t properly inserted and that caused the issue to appear. After flipping the battery, the problem was fixed.

Sometimes, you must take out the battery and put it back in. For example, there might be some dust on the contacts of your battery, and that can cause this issue to appear, but by removing and reinserting the battery, the problem should be fixed.

In some cases, you might even have to clean your contacts manually in order to fix the issue.

2. Install the latest updates, drivers, and firmware

  1. Open the Settings app.
  2. Navigate to the Update & Security section.
  3. Now click the Check for updates button.

If the Surface Pen tip is not working properly, the issue might be the lack of system updates. Windows 10 is a solid operating system, but sometimes issues can occur if you don’t have the latest updates installed.

The updating process is quite streamlined in Windows 10, and it will automatically download the missing updates, for the most part.

If any updates are available, they will be downloaded automatically and installed as soon as you restart your PC. After updates are installed, check if the problem is still there.

If the problem is still there, even after installing the latest system updates, be sure to install the latest firmware and driver updates for your Surface device. You can download the necessary files right from Microsoft’s website.

However, if you don’t want to download the drivers manually, you can always use third-party solutions such as DriverFixto automatically update all your drivers.

Not only is this tool much easier to use, you always know that it will get the driver versions right and that they are always the latest available.

More so, DriverFix is called that way because it can also detect faulty or missing drivers, and replaces them with the latest versions as well.

Lastly, the update and repair process is done mainly by the program, and as long as you have an Internet connection, the process can be fully automated as well.

Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (6)

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3. Remove and pair your pen again

  1. Open the Settings app by pressing Win + I.
  2. Go to the Devices section.
  3. Select Bluetooth.
  4. Locate your pen in the right pane and click the Remove button.
  5. Click Yes to confirm.

In some cases, there might be a glitch with your pen that is causing the Surface Pen tip not to work. This can occur for a number of reasons, but you can fix the problem simply by removing the pen and pairing it up again with your Surface device.

After doing that, you just need to pair your pen with Surface once again. Simply press and hold the button for 6 seconds until the light glows. Now pair the pen with your PC.

After doing that, check if the problem is still there. As you can see, minor glitches with Bluetooth can occur, but in most cases, you should be able to fix them simply by unpairing and pairing your pen with your system.

4. Disable the pen in Device Manager

  1. Right-click on the Start button and choose Device Manager from the list.
  2. Locate your pen in the list of devices under the Bluetooth section.
  3. Right-click the pen and choose Disable device from the menu.
  4. When the confirmation dialog appears, click Yes.
  5. After doing that, wait for a few seconds and right-click the pen again, and choose Enable from the menu.

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If the Surface Pen tip is not working, the problem might be a temporary glitch with your system. This usually isn’t an issue, and in most cases, you can fix the problem simply by disabling the pen from Device Manager.

Once you enable your pen, check if it works with your Surface device. If that doesn’t work, perhaps you should try disabling the Intel(R) Precise Touch Device.

A number of users reported that disabling and enabling Intel(R) Precise Touch Device in Device Manager fixed the problem for them, so be sure to try that.

Keep in mind that this is just a workaround, so you might have to repeat it if you shut down your Surface.

5. Reinstall the pen driver

  1. Right-click on the Start menu and select Device Manager.
  2. Locate your Surface Pen in the list of devices, right-click it and choose Uninstall device from the menu.
  3. When the confirmation dialog appears, click Uninstall.
  4. After the driver is removed, click the Scan for hardware changes icon and wait while the driver is installed.

Sometimes your Surface Pen tip won’t work because of your driver. There might be an issue with your drivers, and that could lead to this and many other problems.

However, you can fix this problem simply by reinstalling the pen driver. Once the driver is reinstalled, check if the problem is still there.

6. Perform a hard reset

  1. Press and hold the Power button for about 25-30 seconds.
    • Be sure to completely shut down your device.
  2. Now press and hold the Power button and Volume Up button until you see the Surface logo on the screen.
  3. You should now see the UEFI menu.
    • Exit the UEFI menu and your PC will restart.

If the Surface Pro tip is not working properly, you might be able to fix this issue simply by performing a hard reset.

Once your device boots, check if the problem with the pen is still there.

7. Make sure that other devices aren’t interfering with your touchscreen

In some cases, your Surface Pen tip won’t work if other electrical devices are interfering with your touchscreen.

This is unlikely, but a handful of users claim that certain devices, such as lamps can interfere with their touchscreen.

To fix the problem, simply move away from these devices and your touchscreen and Surface Pen will start working again. This is an unlikely solution, but you can still try it out if you want.

8. Run the troubleshooter

  1. Open the Settings app by pressing Win + I.
  2. Navigate to the Update & Security section.
  3. Choose Troubleshoot from the menu on the left.
  4. Now pick Hardware and Devices from the list and click the Run the troubleshooter button.

According to users, sometimes the Surface Pen tip won’t work due to certain glitches on your system. However, you might be able to fix those glitches automatically by running the built-in troubleshooter.

After the troubleshooter is finished, check if the problem is still there. In addition, you might want to try running the Bluetooth troubleshooter and check if that solves the problem.

Read more about this topic
  • Surface Pen not writing but buttons work
  • Surface Pen won't work with Surface Pro 4
  • Surface Pro intermittent pen accuracy issue
  • Surface Pen tilt feature is not working on Windows 10/11

9. Replace the Surface pen tip

  • Use a pair of tweezers to pull out the pen tip all the way out.
  • Gently press the new pen tip in the same location gently, and avoid applying pressure on the tip itself.

If none of the solutions we outlined above work, you might think of finding a Surface pen tip replacement.

You will be able to find some in the Microsoft Store but there are plenty of other resellers that have them in their inventory.

Just be careful to get the right tip for your exact model of Surface Pen because there are a few different kinds on the market.

How do I fix Surface Pen tip not if it’s not working on Windows 11?

  • Check for Windows updates.
  • Check if the Surface Pen is compatible with your Surface device.
  • The battery level of the phone is crucial. Check if that is okay or not.
  • Unpair and then connect it back to your Surface Pro.
  • Reset the Surface Pen.

Does Surface Pen work without a battery?

No. The Surface Pen does not work without a battery. You need to make sure that it is charged to 100% in order to use it.

It will stop working once the battery is dead, and you will have to replace it. According to Microsoft, the Surface Pen with a rechargeable battery will give you a battery life of about 15 hours.

Surface Pen issues can be problematic, but we hope that you managed to solve this issue by using one of our solutions.

Of course, if the pen doesn’t work even with a replacement tip, you may consider replacing the Surface Pen with a new one altogether.

For any other suggestions or questions, feel free to use our comments section below and we will get back to you as soon as possible.

This article covers:Topics:

  • surface pro

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    Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (15)

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    Surface Pen tip not Working but Eraser is: 9 Ways to Fix it (2024)

    FAQs

    Why is the tip of my Surface Pen not working? ›

    - Reseat the pen tip, and test on the app. - Try to change the battery of the pen and see how it goes. If the issue still persists, please reach out to the Customer Support to get a replacement Surface Pen. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support.

    How do I reset my Surface Pen tip? ›

    Right-click on Surface Pen and select select Uninstall. If a pop-up shows up, leave the box uncheck, just proceed uninstalling the driver. Then Restart your Surface to reinstall the drivers and if the pen still showing paired in Device Settings, kindly unpair and re-pair it again.

    Why is my Surface Pen not writing but buttons work? ›

    If your Surface Pen no longer interacts with the screen but buttons are working, replacing the battery usually resolves the issue.

    How do I get my Surface Pen eraser to work? ›

    To erase, flip the pen over and use the top as an eraser. The end of the raised area on the flat side of the pen works as a right-click button in most apps. To right click, hold the button down as you tap the screen with the pen. (In some apps, the right-click button might work differently.)

    How do you fix a fine tip pen? ›

    Place your pen in tip-down and fully submerge it in the water for one minute. You may need to hold it down with your finger 3. Remove from water and wrap in paper towel to remove excess water That's it! You may need to wait a few minutes but your pen will be good as new!

    How long does Surface Pen tip last? ›

    Usually if the pen tip stops working, it's because the battery is flat. They usually last over a year, but we can tell that the battery is flat because the eraser end also stops working.

    How do you open a s pen tip? ›

    1 Firmly hold the nib with the tweezers and gently pull it out with care. Ensure that when you are pulling the nib that it is perpendicular to the S Pen to avoid any damage. 2 Gently insert the new nib into the S Pen. Ensure that you are inserting the nib the correct way.

    How do you revive a pen that won't write? ›

    USE A SOLVENT

    Solvents will dissolve the ink and should get everything flowing. Nail polisher remover (with acetone) and rubbing alcohol both work wonders. Simply put a little onto some cotton wool and wrap around the tip for a few minutes. Wipe clean and write!

    Why is my pen not writing? ›

    The ball in the tip can get clogged, or the ink can congeal or coagulate. Especially on a brand new pen the cartridge is filled at the factory from end opposite from the tip. The ballpoint needs to be wet with ink and then it will work going forward. Until it gets wet, the pen will not write.

    Why eraser can erase pencil but not pen? ›

    Ink is composed of dyes, which are absorbed by the paper fibers. Pencils are composed of graphite, which sticks to the paper fibers. When you try to erase ink, the dyes are still there, but when you erase pencil, the graphite is gone.

    Why does my pen keep switching to eraser? ›

    If you find yourself suddenly using the Eraser instead of the Pen or Highlighter tool, chances are you've accidentally triggered the double-tap gesture of the Apple Pencil. Please try turning it off.

    How do you use a stylus eraser? ›

    Flip your stylus pen so the eraser at the top is facing the screen. To activate the eraser, press the pen firmly down, then rub the eraser back and forth on the screen to erase the desired strokes.

    How do I know if my Surface Pen is broken? ›

    If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section, Request a replacement pen.

    Do surface pens have warranty? ›

    Yes, if it's a Surface pen, it has 1 year warranty. All you need to do though is to go back to where you purchased the pen if you're having issues with it to get an immediate replacement or you can contact support for replacement options.

    What is the S Pen tip made of? ›

    The original nibs from Samsung S Pen actually comes with a rubber/matte texture tip on the nib. It's difficult to see but it's there to provide the extra friction, or maybe it's there to dampen the tapping sound while writing. Most S Pen nibs sold online are just plastic nibs with hard plastic tips.

    When should I replace my S Pen tip? ›

    S Pen tips wear down over time, so this is something you'll have to do once every year or so.

    What causes a pen to work? ›

    Gravity pulls the ink in the refill cartridge towards the tip of the pen, coating one half of the bearing ball. As the writer moves the tip of the pen across a paper, the bearing ball rotates in its socket, transferring ink from the inside of the ink reservoir to the paper.

    Why does my pen not work on some parts of the paper? ›

    If the surface of the paper has oil from hands, the ball might get so slippery that it cannot write without rotation. Ballpoint pens write because the ball rotates by friction with the paper. When the surface of the paper is too smooth, the friction is too little. It is the same for glass and the plastic surface.

    How do you fix a frozen pen? ›

    Things You Should Know
    1. Put the pen in boiling water for 5 minutes or warm it with a blow dryer. Alternatively, hold the tip close to a flame for a few seconds.
    2. Dab spit on the nib to lubricate your pen or dip the point in rubbing alcohol. ...
    3. Scrape the nib against a rubber surface to unstick the ball.

    Do pens dry out without a cap? ›

    Most pens shouldn't dry out from not using them enough. If you are having issues with your pens drying out, it probably has something to do with how old they are or how they are being stored. However, if you have a fountain pen, it may be more prone to drying out if you don't use it.

    How long do pen refills last? ›

    Rollerballs write great, but the refills tend to last for only about 30 pages. Ballpoint pens can write up to 300 pages with a Parker style refill. If the pen takes a Parker style refill, it will also take a gel refill.

    Is there a eraser for technical pen? ›

    Serious erasers for a serious job. Erasers for technical drawing should be no-nonsense and functional. Hard to go wrong with a classic Staedtler Mars Plastic, though the Faber-Castell Dust-Free is a strong contender, but do also take a look at the Tombow MONO eraser pens - sleek, functional and effective.

    Why do erasable pens erase? ›

    Erasable pens work in two ways, rubber cement and thermo-sensitive ink. In newer erasable pens, “thermochromic ink” is used as the pigment. By default, this ink is dark but when the ink is heated up, such as from the friction of an eraser, it turns clear to make it seem as if the ink was erased.

    What is a pen ink eraser? ›

    An ink eraser is an instrument used to scrape away or chemically bleach ink from a writing surface.

    Why is my eraser tool leaving lines? ›

    You need to lock the layer with the object that is causing the strokes of the eraser to appear. To do this; double click on that specific layer and in its opptions you can check off "lock".

    How does a plastic stylus work? ›

    Most styluses work via capacitive technology, which is all about heat and pressure. When you push the stylus onto the screen, it senses the heat and thus elicits a reactionary response. Check out this infographic to see how a stylus pen works! Keep in mind, not all styluses work via capacitive technology.

    How does a rubber tip stylus work? ›

    The way a stylus works is rather impressive. The conductive rubber or foam will replace your finger on a touch screen. Screens are designed in such a way as to detect changes and locate where they are on the screen. So, when you touch a stylus to a screen, it will be detected by the sensors.

    How do you clean a rubber tip stylus? ›

    Basic hand soap or dish soap should do the trick, and a dab will do you for a little area like the round tip of a stylus pen. Any dust or dirt particles will interfere with the stylus' ability to slide over a screen, so a thorough cleaning might be necessary to get it spotless.

    Why is my surface pro slim pen 2 tip not working? ›

    Why Is My Surface Slim Pen 2 Not Working? A Surface Slim Pen 2 stylus not working with a computer or mobile is usually because of a flat/discharged battery, Bluetooth connectivity issues, or a lack of compatibility between the Surface Slim Pen 2 and your tablet, laptop, or smartphone.

    Does Surface Pen have warranty? ›

    Yes, if it's a Surface pen, it has 1 year warranty. All you need to do though is to go back to where you purchased the pen if you're having issues with it to get an immediate replacement or you can contact support for replacement options.

    How do I update my Surface Pen driver? ›

    On Surface Hub, login as an Admin, open Settings, and then scan for new Bluetooth devices. Select the pen to complete the pairing process. Press the top button on the pen to apply the update. It may take up to two hours to complete.

    What is the best tip for Surface Pen? ›

    The tip that comes with Surface Pen, perhaps not surprisingly, is HB, the standard writing pencil. More specifically, you get: 2H. Microsoft says that this tip provides “a very low friction experience,” which is another way of saying that it is modeled after a very hard pencil and is thus best for very thin lines.

    What can I use instead of a stylus pen? ›

    Pretty much anything wrapped in foil can work as a stylus. A pencil or pen wrapped in foil is probably the simplest example. Just tear off a piece of foil that is about 3-4 inches long. Then roll it onto the pencil leaving about an inch of foil sticking out past the eraser.

    How do you fix a pen problem? ›

    Other methods for restarting a pen may include:
    1. Lighter method. ...
    2. Blow into an open ink cartridge. ...
    3. Draw dots on a piece of paper. ...
    4. Tap the pen on a surface with a piece of paper underneath. ...
    5. Write on a rubber or rubber surface like the bottom of your shoe. ...
    6. Similarly, instead or rubbing the ballpoint nib on a rubber.

    How do you pressure a pen? ›

    Pen Pressure Settings [Windows]
    1. 1Select the [File] menu > [Pen Pressure Settings] to open the [Adjust pen pressure] dialog box.
    2. 2Adjust the pen pressure sensitivity from the [Adjust pen pressure] dialog box.
    3. (1) Draw on the canvas with your usual pen pressure, while deliberately increasing and decreasing pen pressure.

    Why is my XP pen pressure not working? ›

    Artist can't use the pen pressure | XPPen. 1. Make sure the display icon be shown in the task bar? If not, it means you haven't installed the driver, please install the driver and then reboot the computer system to test again.

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