Resolve Acrobat Reader download issues (2024)

FAQs

How to fix download and installation issues for Acrobat Reader? ›

Use a different browser. Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox. If you're using Firefox on Mac OS, try Safari.

Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check.

Issue: Unable to download and install Adobe Acrobat Reader

Download issues may occur due to one of the following reasons: Your computer isn't connected to the Internet, or there is a problem with your Internet settings. Your antivirus software needs to be updated. You may not be connected to the Adobe server.

Launch the app and go to Help > Check for updates. Repair installation. If the PDF still doesn't work after updating Acrobat Reader, go to Help > Repair installation. Restore previous version.

How to fix "failed to install" or "failed to update" errors. The Creative Cloud desktop app fails to install or update usually because the Creative Cloud apps on your machine have become corrupted or your machine can't connect to the Adobe servers.

If you're trying to download a PDF and see a "failed" message, its likely the PDF you're trying to make is just too large to download through your browser. Generally we'd advise keeping books to a smaller size if you're sharing as a PDF. We also offer some different view options to help reduce the size.

This error means that your computer's security settings blocked the file. Learn more about blocked downloads. On Windows: Windows Attachment Manager could have removed the file you tried to download. To check which files you can download or why your file was blocked, check your Windows internet security settings.

Why doesn't Adobe Reader work? ›

Your PDF reader or preferred program is out of date and needs an update. Your PDF application is potentially damaged or needs to be rebooted. The PDF is potentially damaged or tampered with. A potential virus or malicious attack is embedded into a PDF file.

(Adobe Reader app is the free, trusted standard for viewing, printing, signing, and annotating PDFs.)

No. Acrobat Reader is a free, stand-alone application that you can use to open, view, sign, print, annotate, search, and share PDF files. Acrobat Pro and Acrobat Standard are paid products that are part of the same family. See the Acrobat product comparison to explore the differences.

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Slow or Unstable Internet Connection: A sluggish or unreliable internet connection can impede the download procedure. Downloads may fail or take an excessively long time. Server Overload: PDF Drive's servers may experience high traffic, causing delays in downloads or making files temporarily unavailable.

How to download and install Acrobat Reader. Select Download Acrobat Reader below to begin downloading Acrobat Reader. Follow the onscreen instructions to install and sign in.

If you haven't installed Adobe Reader, download and install it onto your computer. Launch Google Chrome, and type "chrome://plugins/" into the address bar, Hit enter to launch the plugins settings tab. In the list of plugins, you should be able to see Reader or Adobe Acrobat. Click "Enable" to activate it.