FAQs
There are a few reasons why you may be unable to find your site in your account. It may be that you used a different email address when first signing up, or that you have more than 1 account. Using our Account Email Locator, you can check which email address you used when creating your site.
Why am I unable to access my site on Wix? ›
Make sure that you're using the latest version of a supported browser. You can check which browser version you're using here. Are you using a public computer? Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers.
How do I make my Wix site searchable? ›
It's important to let search engines index your site if you want it to appear in search engine results.
- Go to your SEO Dashboard.
- Select Go to SEO Settings under Tools and settings.
- Make sure the Let search engines index your site toggle is enabled.
You can also follow the steps below to resolve technical issues manually:
- Try incognito mode. Try opening your site in incognito mode. ...
- Clear your cache. ...
- Disable add-ons and extensions. ...
- Check your browser's version. ...
- Try using another browser. ...
- Disable custom code. ...
- Disable antivirus software. ...
- Try a different network connection.
You must have an active Premium plan subscription for your site to be connected to a domain. To check the status of your Premium plan subscription: Go to Premium Subscriptions in your Wix account.
How do I fix not being able to access a website? ›
Summary
- Restart your internet connection.
- Disable your firewall and antivirus.
- Clear your browser cache.
- Flush your DNS cache.
- Change your DNS servers.
To solve this issue, start by clearing your browser cache. If it persists, try flushing your DNS. If you still encounter local issues after that, you can try using Google's public DNS.
Why is my Wix site not appearing in Google search? ›
It's important to let search engines index your site if you want it to appear in search engine results. Important: To connect to Google Search Console, you must have a Premium plan and a domain connected to your site. This can be either a domain purchased from Wix or a domain purchased from another domain host.
How do you make your website searchable? ›
There are a few things you can do to help Google index your content more quickly:
- Submit your sitemap to Google Search Console. ...
- Create high-quality content that is relevant to your target audience. ...
- Promote your content on social media and other online platforms. ...
- Make sure your website is mobile-friendly.
To connect to Google Search Console, you must have a Premium plan and a domain connected to your site. This can be either a domain purchased from Wix or a domain purchased from another domain host.
Current Wix status is UP.
How do I talk to Wix customer service? ›
To get in touch with a Customer Care Expert, log in to your Wix account from a computer, visit our Contact Page, and categorize or describe your issue. You might find an answer or solution with the help of our friendly chatbot, or you may submit a ticket or request a callback.
How do I restore my Wix website? ›
To restore your site from the dashboard:
Go to your site's dashboard. Click Settings on the left. Click Website Settings. Under Site History, click Restore Versions.
How do I connect my Wix site to my domain? ›
To add the domain:
- Go to the Domains page in your Wix account.
- Click Add an Existing Domain.
- Click Connect a domain you already own.
- Select the site you want to connect your domain to and click Next.
- Enter your domain name and click Let's Go.
- Click I own this domain.
- Review the information on screen and click Start.
This message indicates that the domain name (the website's address) you entered into your web browser doesn't lead to an active or functioning website at the moment.
How long does it take for Wix to connect to domain? ›
Once you connect your domain to Wix, it may take up to 48 hours for the DNS changes to take effect.
Why is my Wix website not working on mobile? ›
Make sure that you're using the most up-to-date version of your mobile browser and that the browser is compatible with Wix (Chrome or Safari). If not, you can download a new browser from the Apple App Store or the Google Play Store. Clear your browser's cache and cookies.
Why is my Wix domain locked? ›
Your domain could be locked from transferring for the following reasons: Your domain had the transfer lock enabled with your current registrar. It hasn't been 60 days yet since you registered or last transferred your domain. It hasn't been 60 days yet since you changed your domain's registrant information.
How do I give access to my Wix domain? ›
Step-by-Step Instructions:
- Log in to your WIX Account.
- On the Right, click on “My Sites” and click on “Go to My Sites”:
- Select the Domain you want to delegate access to and click “Select & Edit Site"
- Choose “Settings” then click “Roles & Permissions”:
- Under the Roles & Permissions, click the “Invite People” button:
