Still unable to sign in to your account after resetting your password? Follow the troubleshooting steps below:
Clear your browser’s cache and try again
Note: If you see a security warning pop-up, click Load Anyway.
Check that cookies aren’t blocked in your browser
A cookie is a small file stored in your browser which helps a website recognize you. If you have chosen to block cookies in your browser, you will not be able to sign in to Wix. Go to your browser settings and make sure that you have not chosen to block cookies.
Still need help? Fill out our ownership verification form and add a detailed explanation of your case, so we can properly verify the site or domain. Make sure to fill out the entire form, even if you're not completely sure of the answers. Don't forget to provide us with a valid contact email so we can respond to you.
You can also use this form if you’re trying to verify ownership of a site or domain located in a Wix account managed by someone else.
Our team will analyze and review your request. We'll contact you if any further information is required for the verification process.
Important: Requests submitted with inactive or invalid email address will not be delivered to our support team.
Note: We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny granting access to a user who lost the account credentials, in our sole discretion, without liability to any party.
